![]() Follow the typical routine of trying another website, turning off your wifi and then turning it back on, and checking your router access.Īnother possibility is that your IT administrator may be limiting your network to block Google domains. As a solution, Google recommends verifying your Internet connection. You will only receive your messages once you have connected to Hangouts again. If you get this error, it’s probably due to an Internet connection problem on your part. ![]() This means that your computer is trying to establish a connection with the server, but cannot. I get the error “Trying to reconnect”.Īnother common error in Google Hangouts is “Trying to reconnect”. Select Automatically check for drivers and have Windows find the right software for you. Then right-click on the entry under Display Adapters and choose Update Driver. Start by right-clicking on the Start menu, selecting Device Manager and double-clicking on Display Adapters to expand it. Getting an updated adapter is fairly simple. If you are using Windows, you should try updating the drivers for your video card. This can happen if you are using an incompatible audio or video driver. ![]() If your web browser freezes when you share your screen during a Google Hangout call, the problem is probably on your side. My browser crashes when I share my screen in Hangouts As a solution, it is recommended to switch to a compatible browser such as Google Chrome or Microsoft Edge. Classic Google Hangouts video calls are not compatible with the Firefox browser.Īccording to Google, this is because Firefox “no longer supports add-ons, which are necessary for classic Hangout voice and video calls”. If you have problems using Google Hangouts in Firefox, there is a simple reason. This will prevent Google Hangouts from accessing any of the input sources. If your webcam or microphone doesn’t appear, try downloading your laptop or manufacturer’s drivers, or contact them for help.įinally, make sure you have not given the camera or microphone access to a different application. In our case, it appears as a built-in camera. Under the Video option, you will need to make sure your webcam is displayed there and choose it from the list. You can do this by clicking on the Settings icon in the top right corner of the screen. You may need to verify that Google Hangouts is using the correct webcam and microphone. This can be done by clicking on the Allow message when you first start the service. ![]() If this is the case, there are a couple of things you should check out.įirst, make sure you have given Google Hangouts permission to use your webcam and microphone. Video and audio problems are some of the most common for a video conferencing service like Google Hangouts. My camera doesn’t work or I can’t be heard on call Click on your profile picture in the top right corner of the screen and click Sign Out. The company recommends that you wait a few minutes and then try sending the message again. If you’re still having trouble, the problem may be related to Google’s own Hangouts servers. Finally, if your contact is not online, they will most likely not see the message when they log in. It may also not be displayed on other devices. If you receive this error, your message will not be stored in your conversation history. Try connecting to another website first to check if your connection is working properly. If this is the case, you should check your internet access on your device and try sending the message again. As you send your message, it will not be transmitted to the recipient and you will see a red circle with an exclamation point in the middle. Usually, when you can’t send a message or make a call from Google Hangouts on your computer, the error could be related to a server problem. However, don’t worry, as there are some solutions to this problem. Messaging and calling are the main experience of Google Hangouts, and it can be really frustrating if these functions don’t work properly. I can’t send a message or no calls come in or go out
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